Policies

Shipping Terms

A. Delivery Types:
Our goal is to provide you with the most cost-effective and expedient shipping options. As such, smaller quantities that are within the acceptable weight limit for UPS or Fedex will ship with one of the above carriers. Orders that consist of a larger quantity or exceed the weight limit for the above carriers, will ship via truck with a common carrier, also known as freight/LTL.

B. Standard Delivery VS Lift Gate Delivery:
If you do not have a loading dock and choose standard delivery, you will be required to off load the items on your own. You may requeste a lift gate delivery at an additional fee, (this is known as sidewalk delivery), and the driver will lower the contents to the ground for you. You will be required to bring in your delivery to your establishment.

C. Freight Delivery Inspection Information:
UPS/Fedex: If your item ships via Fedex or UPS, we must be notified within 48 hours via email, along with photos of any damages within 48 hours of receipt of delivery.

Common Carrier/Freight:
All merchandise is inspected for damages at our warehouse before it ships. Your items will ship FOB (Freight on Board) which means that once a product leaves the warehouse, the freight company is responsible for any damages or missing items.

If your item ships via freight, in order to ensure that you are convered for any missing items or damages that may occur during transit, you are required to do the following:

1) Do not sign the delivery slip until you have counted and inspected the contents of your order.
2) If there are any damages or missing items, please note that clearly on the delivery receipt before signing and make sure to keep your copy.
3) If possible, take photographs of the damages items as well as the damaged cartons.
4) Keep the damaged packing materials for inspection by the freight company.
5) Please contact us asap, but not later than 24 hours after receipt of delivery, to notify us so we can assist you with filing a claim with the freight company.
6) If the driver is unwilling to wait or you are unable to inspect at that time, please write "Unable to Inspect - Possible Damages" on the delivery slip before signing. This may entitle you to compensation for any concealed damages.

We must be notified or any concealed damages withing 48 hours of delivery.
Please note, compensation for concealed damages is often at a lower rate than damage noted on the delivery slip. However, we will do our best to assist you regarding your claim with the freight company.
Please note, by signing the delivery receipt without noting any damages, you are stating that your delivery has been received complete and in acceptable condition and you will likely not be covered for any concealed damages or missing items.

D. Delivery Scheduling:
Freight companies generally deliver on business days during normal business hours. There must be someone present at your location to accept, inspect, and sign for the delivery. In the event that no one is there, there will be a re-delivery fee assessed by the freight company and charged to the customer.
If required, please request a call before delivery; it may incur an additional charge. The freight company is not able to re-deliver due to unsuccessful attempts to schedule delivery, the items will be returned to the warehouse and the customer will be responsible for the original shipping, return shipping, as well as a 35% restocking fee. These charges will also apply in the event that a delivery is refused by the customer either in whole or in part.

If there are any issues regarding the delivery, please contact us at 908-433-4264 or 877-860-7328 immediately so we can resolve your issue to your satisfaction.

We are here for you, please call us so we can assist you!

Orders:

Canceling/Modifying your order:

If you need to cancel or modify your order, please contact us immediately via phone or email. Once an order has been placed, there is no guarantee that it can be cancelled or modified. If we are unable to cancel the order, it will be subject to the standard return policy and restocking fee.

Order Fulfillment:

All orders are subject to product availability and payment security review. In the event that a product is out of stock, we will notify you promptly. You will then have the option to revise your order, or cancel it and receive a full refund. While we do our best to update our stock and ship in a most expedient manner possible, we do not accept any liability for any incidental or consequential damage that may result from an order not being in stock or not able to ship in a timely manner. Your sole remedy will be to receive a full refund of your payment.

Shipping and Lead Times:

At Chairs Direct Seating, we do our utmost to ship your order in the most expedient manner possible. While some of our vendors ship within 24 hours, others may take up to 7 business days for in stock items. Out of stock items are subject to longer lead times.

PLEASE NOTE: if you have a short lead time and require your order by a specific date, please contact us via phone before placing your order, and we will make the necessary inquiries as to the availability and lead times of your specific products and we will guide you accordingly.

Payment Methods:

We accept the following payment methods:
Credit Card (Amex, Visa, Mastercard, Discover) via our secure payment portal on our website.
If you prefer, you may also call in and provide us with your credit card via phone.
We accept checks and wire transfers for order totaling over $1,000.
Please note, if paying by check, there may be a waiting period of up to 7 business days prior to processing your order as your check clears. Please note, a certified check will expedite this process. Returned checks will be subject to a $30 service fee. We reserve the right to verify funds and to refuse any form of payment.
For payments via wire transfer, we will begin processing your order as soon as we receive the funds in our bank account. If you wish to pay using a check or bank wire, please contact us via phone or email us by clicking here for payment instructions and assistance.

Color Policy

We have made our best effort to use high quality images in order to portray the products and colors as accurately as possible. However, the color of an item may vary based on your screen as well as other factors. You may want to consider purchasing a sample in order to verify color accuracy.

For bulk orders, there may be an option on some items to obtain a color swatch. Failure to do so consists of a waiver on your part as to any color discrepancy.

Warranty Policy

Most of the products on our website have a one year manufacturer's warranty. The terms of warranty coverage vary by manufacturer. If you require further clarification, please call us at 908-433-4264 or email us by clicking here before placing your order. If your product has a manufacturing defect, we will assist you in filing a warranty claim with the manufacturer. The manufacturer may request to inspect the product and provide a replacement, replacement part, or refund. Damage due to wear and tear, misuse, abuse, or neglect are not covered. Purchaser agrees to accept the manufacturer’s decision regarding the eligibility for a warranty claim.

Return Policy

Return policies vary based on product manufacturers’ and vendors’ return policies. In the event that you wish to return an item, please contact us as soon as possible, but no later than 7 business days from receipt of your order, and we will advise you of your options. If your item can be returned, we will provide you with a return authorization #.

All returned products must be in new and unused condition and in the original packaging. Returned Items will be inspected upon arrival for any damages and wear, including damage that may occur during return shipping; If any of the above are found, the return will not be accepted. In this event, the customer will be responsible for the costs involved in having the item shipped back to their location.

All returns are subject to the original shipping costs, the return shipping costs, as well as a restocking fee of up to 35%. Please note, the above does not apply to items that have arrived damaged in transit, or in case of an error on our part in which you have received the wrong item. In those instances, replacements will be shipped out free of charge and we will cover the cost of return shipping. Purchaser accepts responsibility that the item is kept in the original packaging and for safekeeping of the item until it is picked up by our freight carrier for return shipping.

Sales Tax

All orders shipping within the state of NJ, or picked up at our NJ warehouse, will be subject to 7% NJ sales tax. If you are a tax exempt organization, please contact us, and upon submission of the appropriate forms, we will process your payment sales tax free. We do not collect sales tax in states where we do not have a presence. Please consult with your tax and legal advisor as to your responsibilities in those instances.

Product Liability & Maintenance

All products require regular maintenance to ensure safety. Products should be carefully inspected before initial use as well as every 30 days thereafter. Product inspection should include, but not limited to, cracks, loose bolts or screws, welds, and general suitability of the product for the task and setting for which it will be used. The purchaser agrees to indemnify Chairs Direct LLC from any liability if the above is not performed.

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the Chairs Direct Seating website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)
On some pages, you can submit information about other people. For example, if you order for someone else and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number
(etc.)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order, and offer you the option of saving a cookie on your computer so that we can prepopluate the form the next time you visit. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order to ship the product and to confirm delivery, and also offer you the option of saving the information to a cookie on your computer. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our emails as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you sign yourself up.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information:

You can access all your personally identifiable information that we collect online and maintain by contacting us. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us:

Should you have other questions or concerns about these privacy policies, please call us at 866.860.7328 or send us an email by clicking here.

Website Security:

You can shop on our webiste with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
Merchant Services
• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
ChairsDirectSeating.com is registered with the Authorize.Net Verified Merchant Seal program.